Have a return?
We understand that online shopping can be difficult, we are here to make things as easy as possible! Our returns process is simple, follow the prompts via our online returns portal and we will handle the rest!
ADRIFT RETURNS POLICY
Please note returns will only be accepted if the item is in its original condition - unworn, unwashed and unused, with tags attached. If your garment does not meet these conditions, you will not be eligible for a return. Returns must be lodged within 14 days of receiving your order.
We are unable to accept returns on garments that are sent back with visible pet hair. To ensure your item is eligible for return, please try on garments away from pets and return them in clean, unworn condition with all tags attached. Thank you for helping us keep returns fair and hygienic for all customers.
We retain the option to modify your return method should your return not adhere to our returns policy in terms of its condition.
FULL PRICED ITEMS
Full priced items are eligible for an exchange, store credit or refund.
*Earrings, headwear and swimwear are not eligible for return due to hygiene reasons.
FULL PRICE WITH DISCOUNT
Orders purchased using promotional discounts may be eligible for exchange or store credit only. Refund eligibility may vary during promotional periods.
For orders placed using an exclusive discount code, please contact us at queries@adrift.net.au or call 1300 581 816.
LIMITED STOCK POLICY
Some Adrift styles are produced in small batches across our full size range (XS–4XL). When only limited units or sizes remain, items will be marked as Limited Stock on the product page.
Limited Stock items are eligible for store credit only. Refunds and exchanges are not available.
Why we do this
As a small-batch brand, producing across eight sizes comes with higher costs. When Limited Stock items are returned, they often re-enter inventory weeks later, creating delays and sell-out cycles. This policy helps us manage stock fairly for all customers.
SALE ITEMS
Sale items are eligible for an exchange or store credit only.
Items marked FINAL SALE are not eligible for return, unless deemed faulty.
SALE ITEMS PURCHASED DURING A PROMOTIONAL PERIOD
Sale items purchased during promotional periods are not eligible for return, exchange or store credit, unless faulty.
FAULTY ITEMS
All Adrift garments undergo strict quality control. If you believe your item is faulty, please contact us at queries@adrift.net.au with your order number and clear images of the issue. Our team will assess the item and arrange a repair, replacement or refund where appropriate.
OUTLET / POP UP / WAREHOUSE SALES
Outlet and Warehouse Sale items include heavily reduced stock, seconds or samples and fall outside of our standard returns policy.
These items are final sale and not eligible for return, exchange or refund. This includes Gabba Warehouse stock.
RETURNING ONLINE PURCHASES IN STORE
Online purchases can be returned in-store once your return has been lodged via our online returns portal.
Please visit this link to initiate your return before dropping items off at one of our boutiques. This helps ensure a smooth and timely process.
Items exchanged cannot later be refunded and are eligible for store credit only.
GIFT CARDS
Gift cards cannot be redeemed for cash and can only be used as store credit on our website. Please refer to our Terms & Conditions for full details.
ADRIFT RETURN OPTIONS REFUND | $10 RETURN LABEL
Available on full priced items only. Refunds must be lodged within 14 days of delivery.
SIZE EXCHANGES | FREE RETURN LABEL
Available on full priced items, discounted full priced items and sale items. Exchanges must be initiated within 14 days of delivery and are subject to availability.
We cannot guarantee your exchange until your return is in transit.
SHOP NOW EXCHANGES
Instant exchanges are available on full priced items for equal or higher value. Once your original item is received, your new order will be dispatched.
IN-STORE RETURNS
Online purchases can be exchanged in-store for the same or higher value. Please lodge your return online before dropping items off.
INTERNATIONAL ORDERS
International full priced items may be returned for a refund or store credit within 30 days of delivery. Exchanges are not available.
Items remain the customer’s responsibility until received by Adrift. We recommend using tracked return shipping.
RETURN ADDRESS
Adrift Online Returns
PO Box 3413
South Brisbane BC, QLD 4101
Australia