have a return?
We understand that online shopping can be difficult, we are here to make things as easy as possible! Our returns process is simple, follow the prompts via our online returns portal and we will handle the rest!
ADRIFT RETURNS POLICY
Please note returns will only be accepted if the item is in its original condition - unworn, unwashed and unused, with tags attached. If your garment does not meet these conditions, you will not be eligible for a return. Returns must be lodged within 14 days of receiving your order.
We retain the option to modify your return method should your return not adhere to our returns policy in terms of its condition.
✨ EXTENDED CHRISTMAS RETURNS ✨
We have extended our returns policy for the festive season. Any eligible order/s (please see our returns information below) purchased from December 1st, will qualify for an extended return date. The cut off for extended return date is the 16th January 2024 to submit your return via our Returns Portal .
BLACK FRIDAY / CYBER MONDAY SALES + EARLY ACCESS TO THESE SALES
Full priced garments purchased during our Black Friday promotional period are eligible for an exchange or store credit only. Already reduced sale products are FINAL SALE and cannot be returned for a refund, store credit or exchange, unless faulty. Refunds WILL NOT be issued during our Black Friday promotional period, please checkout carefully.
All full price items (excluding earrings, headwear and swimwear) are eligible for an exchange, store credit or refund. Returns must be lodged within 14 days of receiving your order.
FULL PRICE DURING A PROMOTIONAL PERIOD
Full priced garments purchased during a promotional period (including with a discount code) are eligible for an exchange or store credit.
FULL PRICE WITH A DISCOUNT CODE
Full priced garments purchased with a discount code are only eligible for an exchange or store credit.
Sale items that are not marked with 'FINAL SALE' are eligible for an exchange or store credit.
SALE ITEMS DURING A PROMOTIONAL PERIOD
Sale products purchased during a promotional period cannot be returned for a store credit or exchange unless faulty.
Sale items marked 'FINAL SALE' are ineligible for a return unless faulty.
Every garment at Adrift undergoes a strict quality control process, however, if you believe your item has a fault, please contact our customer service team at email@example.com with your order number and imagery of the faulty item. We will review the item and provide a replacement, repair or refund accordingly.
OUTLET SALE / POP UP WAREHOUSE SALE
Outlet and Warehouse Sale products are either heavily reduced stock, seconds or samples, and fall outside of Adrift’s returns policy. Outlet or Warehouse Sale products are final sale, and ineligible for any type of return. This includes our Gabba Warehouse stock.
ADRIFT RETURN OPTIONS
REFUND | $10.00 RETURN LABEL
Applies to Full Priced products only. Refunds must be lodged within 14 days of receiving your order.
SIZE EXCHANGES | FREE RETURN LABEL
Applies to Full Priced, Full Priced with Discount Code and Sale products. If the fit was not quite right and you'd like to swap your item for another size, follow the prompts via our Returns Portal and choose your new size. You will be emailed a prepaid return label to send back the original. Exchanges must be initiated within 14 days of receiving your order.
Note: Exchanges subject to availability. We cannot guarantee your exchange order until your return is in transit to us.
SHOP NOW EXCHANGES | FREE WITH BONUS $15.00 CREDIT
If your full price item was not quite right you can exchange this instantly with a $15.00 credit for a new item of equal or higher value. You will be emailed a prepaid return label so you can send your original item back to us for free. When we receive your original item back we will send out your new order.
Online purchases can be exchanged at our Adrift Boutiques for the same or higher value. If you wish to drop your online return off at one of our retail boutiques rather than send via post, you absolutely can! Your return will be processed at our HQ once received. *Please note you must complete your return via our online portal before dropping off to your nearest boutique.
Full priced products can be returned for a store credit or refund within 30 days of receipt of purchase. We do not offer exchanges on international orders. *Please note that the products are your responsibility until they are received by Adrift. Adrift will not issue a refund on products that are not received or are lost in transit. Please use our online returns portal to track your return.
SHIPPING ADDRESS Please send all returns to the address below:
Please send all returns to the address below:
Adrift Online Returns
PO Box 3413, South Brisbane BC,
QLD, 4101, Australia.