ADRIFT RETURNS POLICY
Please note all faulty returns need to be submitted via our Claims & Faults portal. Once the form has been submitted, we will assess the product and process the return, faulty items are eligible for either a credit note or a refund. All claims are to be reported within 7 days of receiving the stock.
REFUNDS & CREDITS
Adrift will not refund or credit due to change of mind. Faulty products can be returned for a refund or credit, Adrift will send a return label to the wholesale business for the faulty items to be sent back to Adrift HQ, returns are required to be returned within 14 days.
FAULTY ITEMS
Faulty items are to be reported within 7 days of receiving the goods. Faulty are eligible for a refund or credit note once assessed and approved by our Wholesale team. A return label will be sent to the customer to send the garments back to Adrift HQ.
INDENT ORDERS
All Indent require a 20% deposit as they are made to order. If you decide to cancel your Indent order, you will forfit your deposit.
IMMEDIATE ORDERS
All Immediate orders are to be paid in full, once the invoice has been paid, stock will be sent.
SALE ITEMS
All orders on sale products are final sale
